one2edit Support Portal

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Knowledge Base / FAQs expand all

Users and Groups (6 articles)

     Who is 'user: [SYSTEM]'?
     How can I add "deleted" Users to a User Group?
     How can I update/change my one2edit™ user licences?
     Can I change/reset another user's password on one2edit™ Express?
     How can I change/update my one2edit™ user details?
     How can I see when users last logged in?

Images (7 articles)

     How can I reset images in my version documents?
     Why can I not edit images in my job?
     Why do I see two of the same folder when replacing images?
     How can I relink outdated links?
     How to limit the choice of replacement images to a specific asset folder
     How to assign a name to an image
     Can one2edit automatically update any outdated links?

Documents (9 articles)

     Document ID, Job ID, and Client Workspace ID
     How can I convert a version document into a master document?
     Why are "master spreads" visible in MDE and Job Editor?
     If I rename a document, are its links maintained?
     Why can I not make changes in my master document?
     Why can I not see my "non-printable" layers in one2edit™?
     Document Navigation
     How do I open the Master Document Editor if I have a Workflow on my Master Document?
     How can I create a 'book' in one2edit™?

Text Segments (6 articles)

     What happens if I change the segmentation in a translation project?
     How can I reset text segments in my version documents?
     How can I stop the default segmentation rules from separating single digits from capitalized words?
     Set a filter to show empty segments and those containing only Inlines, Tables or Whitespaces
     How to display all overset text segments within a document
     How to assign a name to a text segment

Projects (5 articles)

     Why do I get 'Error ID: 2' when creating a project?
     What happens if a 'font' is missing?
     What happens if a 'link' is missing?
     How can I duplicate/split a project?
     How can I apply design changes only to specific version documents?

Jobs (18 articles)

     How can I apply local styling to my translated text?
     How can I change the color of text in my document?
     How can I see the change history for a specific piece of content?
     How can I move my image back inside its frame?
     Why do I see yellow overset warning triangles but no overset text?
     How can I reset a text segment to a previous revision?
     Why do I not see a 100% match in the 'Translation' panel?
     How can I use a previously translated document as the source for a new job?
     How do I edit/translate content in a completed job?
     How can I delegate Jobs?
     Why do some characters render as 'missing' in my translated document?
     How can I delete jobs from my 'Jobs' tab?
     Error (ID: 13053) Document has no matching content groups
     No language specified for translation group "" (Error ID:13054)
     Error (ID: 13054) No language specified for translation group "{0}"
     Error (ID: 13124) - No more concurrent users for your client workspace available.
     Error (ID: 13146): Version currently locked by an administrator
     Error (ID13149): Unknown error – Export Translation File

Workflow (12 articles)

     How can I prevent content from being edited?
     What happens when no user is assigned to a workflow step?
     How can I restrict users to only adding notes to a document?
     Can I change which items are in a content group for a running workflow?
     Can I pause a workflow to make changes (like adding actions)?
     What happens if I add a step to an active workflow?
     What happens if I delete a step from an active workflow?
     How can I create a Workflow Template via the 'Workflows' tab?
     How can I create a Workflow Template via the workflow window?
     How can I ensure that my review does not start until all editing is done?
     How can I edit a running (or finished) workflow?
     How can I tell if my workflow is running or paused?

Editor (8 articles)

     Why can I not insert or delete paragraph characters?
     How do I use the 'Search and Replace' tool in the Job Editor?
     How can I edit a text segment that is fully in overset?
     Why can I not edit any content in my job?
     Keyboard Shortcuts in the Job Editor
     Why are there multiple colours of brackets indicating style overrides?
     Why are some style overrides not marked by brackets?
     Why are my Frame Rules not allowing me to edit frames?

Translation (7 articles)

     How do I set the source and target languages for my project?
     Why are my translated characters not correct after importing an o2et file?
     Warning Message: 'Workflow has no matching groups'
     How can I automatically pre-translate the trademark symbol?
     How can I export a translation job if I am not in the workflow?
     Why am I seeing hash/pound/number symbols in my Excel XML translation file?
     What does "Absolute Tagging" mean when exporting a 'one2edit Translation' file?

PDF Output (2 articles)

How can I permit non-admin users to export high-res PDFs?
Setting the default low-resolution PDF preset

Assets / Files (8 articles)

     How can I upload a file to my one2edit™ Asset Space?
     What characters should I use for folders and files in the asset server?
     How can I grant users access to my asset space on one2edit™ Express?
     Why can I not export an INX file?
     Why is my exported document not attached to my email?
     How can I upload multiple files at once?
     Why does my generated download link no longer work?
     How can I download a file from a one2edit™ Asset Space?

Translation Memory (6 articles)

     How do I use the Temporary Translation Memory?
     How can I export my full Translation Memory?
     How can I export specific languages from my Translation Memory?
     How can I change the hyphenation for my TM languages?
     Why can I not import my TMX file?
     How can I open my TMX file in a third party TMX editor?

one2edit™ System (4 articles)

     I have cleared my cache. Why I am still being told to do so?
     How to check what Version of one2edit™ you are using?
     Idle Timeout
     Warning: No more licenses available for the selected client workspace.

Tips for Checkout/Check-in/DIFF Process (3 articles)

     Why did my translations disappear?
     Select the correct options in the 'Versions' tab
     Keep existing items intact during a checkout where possible

one2edit™ File System (3 articles)

     Can I access my one2edit™ File System files when offline?
     How large will my local cache for the one2edit™ File System grow?
     Why does my password not work with the one2editFS Client?

one2edit™ Desktop Application (3 articles)

     How do I get started with the one2edit™ Desktop Application?
     Error (ID: 2038) - File I/O Error
     Error (ID: 2032) - Stream Error

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