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Knowledge Base / FAQs - v4 / Users and Groups - v4

How can I add deleted local Users to a User Group?

Created on 10th June 2026 at 13:09 by Jamie O'Connell



If you have deleted a local user from their user group(s), that user still exists on the system — they just cannot log in.

This lesson will show how to add such users back into a user group.

Settings > Users and Groups

Expand the main Navigation menu, and click on Settings > Users and Groups.

Add a User to a Group

  1. Select the user group to which you want to add the user (in this case, the Spain Office user group).
  2. Click Add User in the action-button menu to open the Add User to Group... dialog.

Provide User Details

  1. Fill in the user's one2edit™ username. For local users, this is typically their email address.
  2. The Domain is typically local for local users, but yours may differ.
  3. Click Add.

NOTE: If adding a user from an externally-managed domain, their unique username may be some unique ID rather than their email address. Please check with your IT department regarding this.

User added to User Group

  1. The user has been added to the user group.
  2. Close the dialog by clicking the X in the top-right corner.



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