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Why can't I lock version documents?

Created on 08th December 2016 at 17:55 by Jamie O'Connell

Version documents that are attached to a master document need to be locked before a master document can be edited.

If locking a version document does not work, this lesson helps you to find the reason for it and solve the problem.

Click 'Lock' symbol

Click the 'Lock' symbol in the upper right corner of your 'Master Document Editor' in order to lock all available version documents.

'Lock Versions' window

The 'Lock Versions' window opens.

The red cross next to the version document indicates, that the version document cannot be accessed at the moment as it is opened by another user. Remember, a document can only be used from one user at a time.

Click 'Cancel' to return to your 'Master Document Editor'.

Locking versions impossible

If the 'Lock' button is pressed anyways, an 'Error' message occurs, stating the reason why the document cannot be locked at the moment: The version document is currently opened by another user.

Watch version document's status in the 'Projects' tab

When you return to your 'Projects' tab you see that the version document's status is set to 'EDIT'. This means that the document is opened by an editor or translator who is currently using it.

Open workflow

To find out who is currently using the document you need to return to the version's workflow. Double-click on the 'Note' symbol in the upper right corner of a 'Workflow Track' to open it.

Identify current document user

Another 'Error' message will reveil the user who currently works with the document as well as his/her email address. Click 'OK' to return to your workflow.

Reset password